Billing Terms and Conditions

At BRUMZ, we place great importance on security, transparency and accuracy in all billing and payment processes. All payments made through our online store are processed securely through trusted payment providers such as Stripe and PayPal.

1. Secure Payment Options
To ensure a secure and seamless checkout experience, BRUMZ accepts the following payment methods:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • PayPal

Digital Wallets

  • Apple Pay
  • Google Pay

All payments are processed securely in British Pounds (GBP £). Only the payment methods displayed at checkout during the ordering process are available.

2. Payment Processing and Security
All transactions at BRUMZ are processed through secure payment gateways designed to meet applicable payment security standards.

SSL Encryption
Our website uses Secure Socket Layer (SSL) technology to protect your personal information and payment details.

No Storage of Payment Data
We do not store, view or have access to your full credit card number, CVV code or bank PIN. Payment information is processed directly through the secure payment provider.

3. Order Confirmation and Billing
Immediate Payment:
Payment will be processed when the order is placed. Orders will only be processed once full payment has been confirmed.

Bank Statement:
The payment may appear on your bank statement as BRUMZ.

Currency Processing:
All transactions are processed in British Pounds (GBP £). If your bank uses a different currency, currency conversion rates or additional fees may apply. BRUMZ has no control over these charges and is not responsible for any fees imposed by your bank or payment provider.

4. Failed Transactions

If your payment is declined, please check the following:

  • Make sure your card is enabled for online payments.
  • Check that your billing details match the information held by your bank.
  • Try another supported payment method.

If the issue persists, please contact your bank or payment provider.

5. Refunds and Disputes
Refunds will be processed in accordance with our return and refund policy.

If you believe that a billing error has occurred, please contact us at support@brumz.co.uk before initiating a chargeback through your bank. We aim to review and resolve all legitimate billing enquiries as quickly as possible.

6. Fraud Protection
BRUMZ reserves the right to cancel or hold orders that appear suspicious or potentially fraudulent. In such cases, we may request additional verification information, such as proof of identity or address, to ensure that the cardholder has authorised the transaction.

7. Contact Information
For billing or payment enquiries, please contact us:

Email: support@brumz.co.uk
Phone: +44 7463807266