Terms of service
1. Scope of Application
These Terms and Conditions apply to all orders placed through our online store.
Company Name: BRUMZ
Address: Bartle House, 9 Oxford Court, Manchester, England M2 3WQ, United Kingdom
Email: support@brumz.co.uk
Phone: +44 7463807266
By placing an order, the customer agrees to these Terms and Conditions.
2. Formation of the Contract
The presentation of products in our online store does not constitute a legally binding offer.
By completing the checkout process, the customer makes a binding offer to purchase the selected products.
The contract is formed through:
- our order confirmation sent by email; or
- the dispatch of the goods.
3. Prices and Payment
All prices are displayed in British Pounds (GBP £) and include applicable VAT where required by law.
The available payment methods are displayed during the checkout process.
The total amount shown at checkout is payable immediately upon placing the order.
4. Delivery
Delivery will be made to the address provided by the customer during the ordering process.
Delivery times may vary depending on the product and delivery location.
We will inform the customer as soon as reasonably possible of any significant delays.
5. Shipping Costs
Any applicable shipping costs will be clearly displayed during the checkout process before the order is completed.
For international orders, customs duties, import taxes or other charges may apply. Where applicable, these charges are the responsibility of the customer.
6. Right to Cancel and Return
Consumers may have the right to cancel their order within 30 days of receiving the goods, without providing a reason, subject to applicable UK consumer protection law.
The cancellation period begins on the day the customer receives the goods.
To exercise the right to cancel, the customer must clearly inform us, for example by email, within the applicable cancellation period.
After cancellation:
- The customer must return the goods in accordance with our Return and Refund Policy.
- Where required by applicable law, we will refund eligible payments, including standard delivery charges.
7. Return Policy
Returned items should:
- be unused;
- be in their original condition;
- where reasonably possible, be returned in their original packaging.
The customer may be responsible for return shipping costs for returns made for personal reasons, where permitted by applicable law.
For more information, please refer to our Return and Refund Policy.
8. Consumer Rights and Faulty Goods
Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer protection law.
If a product is faulty, defective, damaged or not as described, you may have legal rights including repair, replacement or refund, depending on the circumstances.
9. Liability
Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be liable for losses that are reasonably foreseeable and arise from our breach of these Terms and Conditions or our negligence.
10. Data Protection
Personal information is processed in accordance with applicable UK data protection laws and, where applicable, the General Data Protection Regulation (GDPR).
Further information can be found in our separate Privacy Policy.
11. Governing Law
These Terms and Conditions and any disputes arising from or in connection with the use of this website shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms and Conditions affects any mandatory consumer protection rights that apply in the customer's country of residence.
12. Contact
Our customer support team is available to assist with questions regarding orders, returns, shipping or general enquiries.
Phone: +44 7463807266
Email: support@brumz.co.uk