Shipping policy

Shipping Policy

At BRUMZ, we are committed to providing fast, transparent and reliable delivery. This policy explains our processing times, delivery times, shipping costs and order procedures to provide you with a clear and convenient shopping experience.

1. Order Processing Time
Processing time: 1–2 business days (Monday to Friday)
Order cut-off time: 5:00 PM (GMT)

Orders placed after 5:00 PM, on weekends or on public holidays will be processed on the next business day.

2. Delivery Time
Transit time: 8–12 business days (Monday to Friday)
Estimated total delivery time: 9–14 business days

3. Delivery Areas
We currently deliver within the United Kingdom. Orders are delivered to the customer's address provided at checkout. If your location is not supported, your order will be cancelled and fully refunded.

4. Shipping Costs and Services
Free shipping
Shipping carrier: DHL

5. Tracking and Order Confirmation
You will receive a shipping confirmation email containing your tracking number. It may take 24–48 hours for tracking information to become visible. You can track your shipment using the link provided in your confirmation email or through our "Track Your Order" page.

6. Customs, Duties and Taxes
Orders delivered within the United Kingdom are subject to applicable UK taxes and charges. No additional international customs charges should apply to standard UK deliveries.

7. Order Changes and Cancellations
Changes to your order or delivery address may be requested within 12 hours of placing your order. Orders may be cancelled until 5:00 PM (GMT) on the same day the order was placed. If the order has already been shipped, cancellation cannot be guaranteed. In this case, you may refuse delivery where possible. Once the package is returned to us, the refund will be processed in accordance with our Return and Refund Policy. Customer support response time: within 24 hours.

8. Returns and Exchanges
Returns are accepted within 30 days of delivery for unused products. Return shipping is free for eligible returns, and we will provide a prepaid return label where applicable. Damaged or defective products will be replaced free of charge or fully refunded. For all return requests: support@brumz.co.uk

9. Undeliverable or Incorrect Addresses
Customers are responsible for providing accurate and complete shipping information. If an order is returned because of an incorrect or incomplete address, we will contact you to arrange a possible redelivery. Additional shipping costs may apply for redelivery. We will handle such situations fairly and in accordance with applicable consumer protection laws.

10. Contact Information
If you have any questions regarding your delivery, please contact us:

Email: support@brumz.co.uk
Address: Bartle House, 9 Oxford Court, Manchester, England M2 3WQ, United Kingdom
Phone: +44 7463807266