Refund policy

1. Overview
At BRUMZ, we want our customers to shop with confidence. This Return and Refund Policy clearly explains how returns, cancellations and refunds are handled.

This policy applies to orders delivered within the United Kingdom and is intended to comply with applicable UK consumer protection requirements.

2. Right to Return (30-Day Return Policy)

You have the right to cancel your order within 30 days of receiving the goods without providing a reason.

To be eligible for a return:

  • The item must be unused and undamaged.
  • The item should be returned in its original packaging or in reasonably good condition.
  • The return request must be submitted within 30 days of delivery.

Once your return request has been approved, the item must be returned within 30 days.

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or damaged after delivery
  • Custom-made or personalised products
  • Gift wrapping or additional service fees

These exclusions do not affect your legal rights where a product is faulty, defective or not as described.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, you may be entitled to a replacement or a full refund at no additional cost.

Please contact us as soon as possible and provide the following information:

  • Clear photos or a short video showing the issue
  • Your order number
  • A brief description of the problem

For damaged, defective or incorrect items, return shipping is free and we will provide a prepaid return label where applicable.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return:

Damaged, Defective or Incorrect Items

  • Return shipping is free.
  • A prepaid return label will be provided where applicable.

Returns for Personal Reasons

  • If the item is in good condition but you simply no longer wish to keep it, you are responsible for the return shipping costs, unless otherwise required by applicable law.

6. How to Return an Item

To request a return, please contact us using the contact information provided on our Contact Us page.

After your return has been approved:

  • We will provide you with a return label or return instructions.
  • Download and print the return label if one is provided.
  • Pack the item securely, preferably in its original packaging.
  • Attach the return label securely to the package.
  • Send the package to the return address provided by our customer support team.

7. Refund Process

Once the returned item has been received and inspected:

  • Refunds will normally be processed within 10 business days.
  • Refunds will be issued to the original payment method.
  • Bank or payment provider processing times may vary.

Contact Information

Email: support@brumz.co.uk
Phone: +44 7463807266