FAQ

1. How can I contact customer support?
You can contact us at any time by:
Email: support@brumz.co.uk
Phone: +44 7463807266
We aim to respond to all inquiries within 24 hours.

2. Where is BRUMZ located?
Bartle House
9 Oxford Court
Manchester, England M2 3WQ
United Kingdom

3. How long does delivery take?
Orders are processed within 1–2 business days.
Delivery typically takes 8–12 business days, depending on your location.
You will receive a tracking number once your order has been shipped.

4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link.
You can check your order status at any time using your tracking number.

5. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition.
Returns are free, and refunds are issued after the returned item has been inspected.
Please contact us at support@brumz.co.uk before returning an item.

6. What happens if my item is damaged or delivered incorrectly?
If you receive a damaged or incorrect item, please contact us as soon as possible.
After reviewing the issue, we will arrange a replacement or issue a refund.

7. Can I cancel or change my order?
Orders can be changed or cancelled before they are shipped.
Please email us as soon as possible if you would like to update or cancel your order.

8. Are there any additional fees?
All prices are clearly displayed at checkout.
There are no hidden fees.
International customers may be responsible for any customs duties or import taxes charged by their country.